Shipping policy
Delivery Information
At Peter Beales Roses, we aim to dispatch all orders as quickly and carefully as possible while ensuring plants arrive in the best condition.
We currently ship using DPD and selected courier partners depending on the size, destination, and contents of your order.
Dispatch Times
Most in-stock orders are dispatched within a few working days; however, dispatch times may vary during peak periods or due to seasonal demand.
As plants are living products grown outdoors, some orders may occasionally be delayed for horticultural reasons, including:
Allowing plants additional time to establish
Waiting for fresh nursery stock to arrive
Seasonal growth conditions
Weather impacts
Stock transfers between our growing locations
We reserve the right to delay dispatch where necessary to ensure plants are sent in suitable condition.
Next Day Delivery
We offer Next Day Delivery as an optional upgraded service on selected products and locations.
While we aim to meet these delivery targets wherever possible, Next Day Delivery is not guaranteed and may occasionally be affected by courier delays, weather conditions, operational issues, or circumstances outside our control.
If a Next Day Delivery upgrade is purchased and the parcel does not arrive within the expected delivery timeframe, customers may contact us to request a refund of the difference between the standard delivery charge and the upgraded next day service charge.
Delivery upgrades are non-refundable where delays are caused by:
- Incorrect customer address details
- Customer-requested delivery changes
- Safe place instructions
- Failed delivery attempts
- Severe weather or events outside courier control
Tracking Information
Once your order has been dispatched, tracking details will be sent to the email address or mobile number provided at checkout.
Customers may be able to:
- Rearrange delivery dates
- Divert parcels
- Nominate safe places
- Deliver to neighbours or pickup locations
through the courier’s tracking portal where available.
Please note that once delivery instructions are changed directly with the courier, Peter Beales Roses cannot accept responsibility for any resulting loss, theft, delay, or damage.
Delivery Issues & Missing Parcels
Any delivery issues, missing parcels, shortages, damages, or delivery discrepancies must be reported to us within 24 hours of the recorded delivery attempt or delivery confirmation.
Failure to notify us within this timeframe may affect our ability to investigate courier claims and resolve the issue.
Where possible, customers should provide:
- Order number
- Photographs
- Tracking information
- Details of the issue
- Shipping Charges
Shipping costs are calculated at checkout and may vary depending on:
- Order size
- Product type
- Delivery location
- Selected shipping method
Free shipping promotions may be amended or withdrawn at any time without notice.
Returns Postage
Customers are responsible for return shipping costs unless:
- The item supplied was incorrect
- The item arrived damaged
- The item is confirmed faulty
- The return has been authorised due to an error made by Peter Beales Roses
All authorised returns must follow our Returns & Refund Policy.
Delivery Areas
We currently ship throughout most of the UK mainland.
Some postcodes, offshore locations, Northern Ireland, Highlands, Islands, and international destinations may have delivery restrictions, extended delivery times, or additional charges.
Please contact us before ordering if you are unsure whether delivery is available to your area.
Seasonal Shipping
As roses and plants are seasonal living products, dispatch timings may differ throughout the year.
Bare root roses are dispatched during the dormant season, typically between November and March, depending on weather conditions and lifting schedules.
Container-grown roses and potted plants are shipped year-round subject to availability and suitable weather conditions.
