Delivery & Returns

Economy (5–8 working days): £3.95, free on orders over £75
Standard (3–5 working days): £5.99, reduced to £2.04 on orders over £75
Express (1–2 working days): £7.99 for England and Wales (orders placed before 12pm Monday–Friday) or £7.95 for Scotland and Northern Ireland, reduced to £4.04 on orders over £75

Free delivery on orders over £75 applies to Economy delivery only. Standard and Express delivery are discounted on orders over £75 but are not free.

Bare root roses are available with Economy delivery only.

Delivery times are estimates. Arrival dates cannot be guaranteed due to courier operations and external factors.

Delivery charges may change without notice.

Some locations may incur higher delivery costs due to:

• Remote or offshore postcodes
• Parcel size or weight

Any additional charges will always be shown at checkout before payment.

Container Roses & Garden Plants (year-round): Economy 5–8 working days, Standard 3–5 working days or Express 1–2 working days, depending on the delivery option you choose at checkout.

Bare Root Roses (November–March only)
Pre-orders placed outside the season will be dispatched within the bare root shipping window (1 November – March).
Bare root roses are sent by Economy delivery only (5–8 working days once dispatched).

Bare root roses are lifted and shipped while dormant. Dispatch timing depends on weather conditions and crop readiness, so specific delivery dates cannot be guaranteed. Orders are always shipped as soon as plants are ready and safe to travel.

Bare root roses are dispatched separately from potted roses and our other products, so an order that includes bare root roses will arrive in more than one parcel.

For export enquiries, please contact: support@peterbealesroses.com

Delivery rates vary by destination.

We do not currently ship single item orders, however we can work with trades, garden centres, hotels etc for larger orders — please contact our support team for more information.

If your parcel is delayed, lost, or arrives damaged, please contact us as soon as possible.

We will:

• Work directly with the courier to investigate
• Aim to resolve delivery issues within 48 hours
• Reship your order once the courier confirms the parcel is lost, damaged, or being returned to us

Couriers will make multiple delivery attempts.

If a parcel is returned to us after failed delivery attempts:

• You must contact us to arrange redelivery
• Reshipment charges apply
• If you qualified for free delivery, the Economy delivery charge will apply
• Alternatively, you may request a refund minus the original shipping cost charged to us by the courier (this may differ from what you paid at checkout)

Damaged Items

If your order arrives damaged, you must notify us within 48 hours of delivery via:

• Email
• Live Chat
• Telephone
• WhatsApp

We will always work quickly to resolve the issue. Photographic evidence may be required.

Returns

We accept returns provided that:

• Items are returned in a saleable condition
• Roses and plants are sent back in the original packaging to protect them in transit
• You arrange and pay for return shipping

Improper packaging may result in reduced refunds, as plants can be damaged during transit. This policy does not affect your statutory rights.

Missing or Incorrect Items

If anything is missing from your order, please contact us within 48 hours of delivery. We will investigate and resolve the issue as quickly as possible.

You may cancel your order at different stages:

• Before packing begins: Full refund
• Order packed: A nominal packing fee (usually £5) may apply
• Shipping label generated and palletised for collection: Cancellation fee typically £10

Exact fees will always be confirmed before any deduction is made. Orders cannot be cancelled once collected by the courier.