FAQs

Economy delivery (5–8 working days) is £3.95 and free on orders over £75. Standard delivery (3–5 working days) is £5.99 and Express delivery (1–2 working days) is £7.99 (£7.95 to Scotland and Northern Ireland); both are reduced on orders over £75 but not free. Bare root roses are sent by Economy delivery only. See our full Delivery & Returns page for details.

Bare root roses are lifted and shipped while dormant, between November and March. If you order outside that window, we hold your rose as a pre-order and dispatch it as soon as the season opens.

Yes. You'll get a full refund if you cancel before packing begins. A nominal packing fee (usually £5) may apply once your order has been packed, and a cancellation fee (typically £10) once a shipping label has been generated. Orders can't be cancelled once collected by the courier.

Please contact us within 48 hours of delivery via email, live chat, phone or WhatsApp. We may ask for photographic evidence, and we'll work quickly to resolve it.

We accept returns provided items are in a saleable condition and roses/plants are sent back in their original packaging. You arrange and pay for return shipping. This doesn't affect your statutory rights.

Yes — all roses and plants come with a 1-year guarantee from the date of delivery, provided they've been planted and cared for correctly. See our Rose Guarantee page for full terms and how to make a claim.

No — we've moved to a passwordless system. Just enter your email at login and we'll send you a one-time code to sign in.

My Garden is a personal feature on your account that automatically tracks the roses you've bought from us, lets you log care activity like pruning, feeding and watering (with photos), and add roses you already own even if they weren't bought here.

Try our Rose Finder — answer a few quick questions about colour, growing position and purpose, and it'll suggest matching varieties from our range.

Yes, for landscapers, garden centres, hotels and other trade buyers. You'll need to be logged in to apply — visit our Trade Accounts page to get started.

Bare root roses are lifted and sent dormant, only available November to March — they're a great-value, traditional way to plant and establish very well when planted straight into the ground while the plant is resting. Potted roses are container-grown and available to plant year-round, which suits gardeners who want to plant outside the bare-root season, or who'd like to see the plant established in its pot first. Both give you exactly the same rose long-term.

It depends on the spot and what you want from it: shrub roses suit borders and general planting, climbers and ramblers need a wall, fence or structure to train onto, and patio or standard roses work well in pots and smaller spaces. Our Rose Finder quiz is the quickest way to narrow this down — it filters by colour, growing position, fragrance and more.

This varies a lot by type — climbers and ramblers can reach several metres and need real room to spread, shrub roses are typically a metre or so in height and width, and patio or miniature roses stay much more compact and are well suited to pots. As a general rule of thumb, leave enough space between plants for good airflow once they're fully grown, which also helps keep them healthy. Check the individual product page for each variety's typical size, or get in touch and our Rosarians can advise.