Terms & Conditions

Our online store operates using Shopify and integrated third-party service providers. These systems support website functionality, payment processing, order fulfilment, customer communications, analytics and marketing services.

• Third-party providers may process customer data on our behalf in accordance with our Privacy Policy.
• We continually review and update website content including product descriptions, pricing, images and growing advice.
• Some information may occasionally be incomplete, temporarily inaccurate or outdated while updates are in progress.
• Product images are representative and may vary due to seasonality, pruning cycles and natural plant growth.
• We reserve the right to correct errors, inaccuracies or omissions at any time without prior notice.

• All plants are inspected before dispatch to ensure they meet our quality standards.
• Plants are supplied in the appropriate stage of growth for the time of year.
• Flowering cannot be guaranteed at the time of delivery.
• Late season plants may be pruned and may have limited foliage.
• Bare root roses are supplied dormant and without leaves.
• Bare root roses are supplied with a minimum of two strong stems.
• Growth habit, stem thickness and overall size varies naturally between rose varieties.
• Live plants are perishable and performance depends on planting conditions and ongoing care.

We provide a one year guarantee on roses and plants from the date of delivery.

• The guarantee applies where plants are planted and cared for correctly.
• Customers must follow our planting and care guidance.
• The guarantee does not cover neglect, poor soil conditions, incorrect pruning or inadequate watering.
• The guarantee does not cover damage caused by extreme weather including frost, flooding, drought, heatwaves or storms.
• Claims must be submitted within one year of delivery.
• Photographic evidence may be required.
• We may request plants or plant material to be returned for inspection.
• Replacements are subject to seasonal availability.
• Bare root roses may be supplied as replacements depending on the time of year.
• The guarantee covers plant replacement only and does not cover consequential loss.

• Orders are processed in the sequence they are received.
• An order confirmation email will be issued after payment is received.
• Order confirmations do not guarantee immediate dispatch.
• Bare root roses are dispatched during the lifting season between November and January.
• Pre-orders placed outside this period are shipped once the seasonal lifting window begins.
• Container roses and other plants are dispatched year round subject to stock availability.
• Bare root roses are dispatched separately from potted roses and other products, so an order that includes bare root roses will arrive in more than one parcel.
• We reserve the right to cancel and refund orders where stock becomes unavailable or plants fail quality inspection.

• All prices are listed in pounds sterling and include VAT where applicable.
• Full payment is required at the time an order is placed.
• Payments are processed securely through Shopify Payments and approved gateways.
• We reserve the right to amend prices at any time.
• Pricing errors may be corrected and orders affected may be cancelled and refunded.

• We dispatch orders as quickly as possible but dispatch and delivery dates are estimates only.
• Express services cannot be guaranteed due to courier operations and external factors.
• Express delivery services may be withdrawn during peak trading periods.
• Delivery charges may change without prior notice.
• Additional delivery charges may apply for remote locations or large consignments.
• Any additional delivery costs will be shown during checkout.
• Risk passes to the customer once parcels are delivered.
• We are not responsible for delays caused by couriers, weather, customs processes or events outside our control.

• Customers must report damages, shortages or delivery issues within 48 hours of receipt.
• We may request photographs of packaging and plants.
• We will work with the courier to investigate missing parcels.
• Orders will be reshipped once loss or damage is confirmed by the courier.
• We are not liable for loss or theft if parcels are left in a safe place or with neighbours at customer request.
• If parcels are returned after failed delivery attempts customers must contact us to arrange reshipment.
• Reshipment costs must be paid by the customer.
• Customers may request a refund minus the delivery costs we incur.

• Orders enter automated processing shortly after being placed.
• Amendments may only be possible within a limited timeframe.
• We cannot guarantee changes once picking and packing has started.
• Customers must contact us immediately if changes are required.

• Orders cancelled before packing receive a full refund.
• Orders cancelled after packing may incur a packing charge.
• Packing charges are typically five pounds but may vary depending on order size.
• Orders cancelled after shipping labels are produced may incur a charge of approximately ten pounds.
• Exact cancellation fees will be confirmed before deductions are made.
• Orders cannot be cancelled once collected by the courier.

• Returns are accepted where items are unused and in saleable condition.
• Plants must be returned in the original packaging to prevent transit damage.
• Customers are responsible for return shipping costs.
• Refunds may be reduced where items are damaged due to poor packaging.
• Refunds are processed after inspection of returned goods.
• This policy does not affect statutory consumer rights.

• Digital gift vouchers are valid for two years from the date of issue.
• Paper gift vouchers are valid for one year from the date of issue.
• Gift vouchers cannot be exchanged for cash.
• Lost or expired vouchers cannot be replaced.

• Only one discount code may be used per order unless otherwise stated.
• Discount codes cannot be applied to sale items.
• Promotional offers may have specific terms and expiry dates.
• We reserve the right to withdraw promotions without notice.

• Delivery terms apply to UK Mainland orders unless stated otherwise.
• Export delivery options are limited and subject to regulations.
• Customers must contact support@peterbealesroses.com for export enquiries.
• Customers are responsible for import duties, taxes and customs requirements.

• We are not liable for indirect or consequential losses.
• Our liability is limited to the value of the goods purchased.
• Nothing in these terms excludes statutory consumer rights.

• We reserve the right to update these terms at any time.
• The terms in effect at the time of purchase apply to that order.