Peter Beales Roses Guarantee
All roses and plants purchased from Peter Beales Roses are covered by a 1-year guarantee from the date of delivery. This guarantee applies only to roses and plants purchased directly through our website, mail order, or garden centre, provided they have been properly planted, watered, and cared for.
Guarantee Period
Your rose or plant is covered for 12 months from the date of delivery. During this period, if your plant fails despite receiving appropriate care, you may be eligible for a replacement under our guarantee.
Conditions of the Guarantee
To qualify for the guarantee, you must ensure that:
- Your rose or plant has been planted in suitable conditions.
- You have followed the recommendations outlined in our Rose Care Guide.
- The plant has been watered and cared for appropriately.
- Any failure notice or guarantee claim is submitted within 12 months of delivery.
- Photo evidence and/or the returned plant(s), where requested, is provided to help us assess the claim.
What Is Not Covered
The guarantee does not cover roses or plants that fail or are damaged due to circumstances beyond our control, including:
- Extreme frost or prolonged freezing temperatures.
- Heavy snowfall.
- Flooding or waterlogged ground.
- Extended periods of drought.
- Incorrect planting or unsuitable planting conditions.
- Failure to follow appropriate care and watering instructions.
This guarantee also does not cover roses or plants that have been damaged during transit. If your order arrives damaged, please contact us as soon as possible via email or live chat and our team will assist you in resolving the issue.
Bare Root Rose Claims
Bare root roses can take longer to establish than container-grown plants. We recommend allowing your bare root rose until its first flowering season to show signs of life before submitting a claim.
If your bare root rose shows no clear signs of growth, such as dead stems or branches with no new growth, please contact our customer service team for assistance. We will be happy to advise you on the appropriate next steps.
Claim Processing
Once your guarantee claim has been submitted, please allow up to 14 working days for it to be reviewed, processed and, where applicable, a replacement to be arranged.
However, most claims are typically reviewed and completed within 5 working days.
Replacement Policy
If your claim is approved, we will arrange an appropriate replacement, which will be shipped as soon as suitable stock becomes available.
Depending on the time of year and stock availability, a bare root rose may be supplied as a replacement for a container-grown rose.
Additional Information
Follow-up Questions
To help us assess your claim, we may ask additional questions about how your rose or plant has been planted, watered and cared for. If it is determined that the recommendations within our Rose Care Guide or basic plant care instructions have not been followed, the claim may not be eligible under this guarantee.
Our Rights
Peter Beales Roses reserves the right to amend, modify or update this guarantee at any time without prior notice.
Need to make a guarantee claim? If your rose or plant has failed and you believe it may be covered by our guarantee, please complete the guarantee claim form below. Please provide as much information as possible, including your order details and clear photographs of the plant, as this will help our team assess your claim and respond as quickly as possible.
Make a guarantee claim
If your rose has failed within its guarantee period, let us know below and we'll take a look.
Log in to make a claim
Guarantee claims are linked to your Peter Beales account so we can find your order automatically. Log in (or create an account with the same email you ordered with), then come back to this page.
Frequently asked questions
Fill out the form on this page with as much information as possible. This helps us maintain accurate records and ensure you receive the best care advice for your roses.
Log in to your Peter Beales account to make a claim — if you ordered online, we'll pull up your past rose orders automatically so you can just select the right one.
Bought in-store, or ordered with a different email? You can still make a claim — just search for the rose manually on the claim form and let us know your order details.
If your chosen variety is unavailable, we'll offer you an equivalent replacement or a carefully selected alternative of the same type and quality. We'll always contact you first to confirm the substitute before dispatch, ensuring you receive a rose that meets your expectations.
We guarantee all roses that fail to establish within 12 months of purchase.
Exceptions include damage from adverse weather, physical damage, pest infestations, neglect, or improper planting and care.
Our Rose Guarantee ensures your complete satisfaction. If your rose fails to thrive within the first year, we'll replace it free of charge. You won't pay for the replacement plant or its delivery, we cover both costs entirely.
There's no need for store credit or refunds; we simply send you a healthy replacement to get your garden back on track.
